Place of work:

Salary offered (gross):
Upon agreement

Contract type:

Start date:

General description:

  • The holder of the job takes care of and acts a main point of contact for day to day matters for all services related to the nearshore part of operating systems deployment and operation, focusing on WINDOWS platform for A&F customers.
  • The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
  • The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.


Processes and service delivery

  • Maintain relationships with counterparts and other stakeholders by effective communication.
  • Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
  • Collect and provide feedback on contract terms and conditions compliance.
  • Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, 2nd level support on 24/7 basis in the area of deployment and operation of Windows operating systems.

Quality assurance

  • Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,…) and KPI’s.
  • Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
  • Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
  • Participates in on-call shifts in the “manager on duty” role.
  • Budgets and finances
  • Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
  • Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.
  • People
  • Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
  • Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
  • Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Management scope

  • People: lead organizational unit with up to 25 members, IT specialists
  • Processes: coordinate delivery of multiply OS services to multiple customers, under specific high-security requirements
  • Finances: control training and travel budgets up to Eur 700 k p.a., revenue up to Eur 750 k p.a.



  • High school degree


  • 3 years within the field


  • English B2
  • German advantage


  • Detailed knowledge of ICT environment
  • Valid certification in given technology
  • Overview of the ITIL processes

E-mail: astell@astell.sk

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