Place of work:

Salary offered (gross):
Upon agreement

Contract type:

Start date:

General description:

  • Interface between SDM / Service Owner (Customer) and OPM/operation in defined field in order to keep quality of the production.Accountabilities:


  • Responsible for service chains of a specific business service/application cross Unit level.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs/OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Plan the requirement for resourcing based on account needs
  • Steer the (Technical Layer) Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)



  • High school


  • 4+ years of work experience (EG3) or vocational training with several years of work experience.


  • English B2+ (mandatory)
  • German B2+ (optional)


  • Managerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills – negotiates in a fair manner and achieves sustainable results
  • Financial overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation


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