Place of work:
Košice

Salary offered (gross):
Upon agreement

Contract type:
full-time

Start date:
ASAP

General description:

• The holder of the job takes care of and acts a main point of contact for day to day matters for all services related to the nearshore part of operating systems deployment and operation, focusing on WINDOWS platform for A&F customers.
• The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
• The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Accountabilities:

Processes and service delivery

• Maintain relationships with counterparts and other stakeholders by effective communication.
• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
• Collect and provide feedback on contract terms and conditions compliance.
• Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, 2nd level support on 24/7 basis in the area of deployment and operation of Windows operating systems.

Quality assurance

• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,…) and KPI’s.
• Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
• Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
• Participates in on-call shifts in the “manager on duty” role.
• Budgets and finances
• Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
• Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.
• People
• Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
• Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Management scope

• People: lead organizational unit with up to 25 members, IT specialists
• Processes: coordinate delivery of multiply OS services to multiple customers, under specific high-security requirements
• Finances: control training and travel budgets up to Eur 700 k p.a., revenue up to Eur 750 k p.a.

Requirements:

Education

• High school degree

Experience

• 3 years within the field

Languages

• English B2
• German advantage

Others

• Detailed knowledge of ICT environment
• Valid certification in given technology
• Overview of the ITIL processes

Contact:
E-mail: astell@astell.sk