Place of work:
Košice

Salary offered (gross):
Upon agreement

Contract type:
full-time

Start date:
ASAP

General description:

• Interface between SDM / Service Owner (Customer) and OPM/operation in defined field in order to keep quality of the production.Accountabilities:

Accountabilities:

• Responsible for service chains of a specific business service/application cross Unit level.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs/OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Plan the requirement for resourcing based on account needs
• Steer the (Technical Layer) Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Requirements:

Education

• High school

Experience

• 4+ years of work experience (EG3) or vocational training with several years of work experience.

Languages

• English B2+ (mandatory)
• German B2+ (optional)

Others

• Managerial experiences recommended
• Effective communication
• Presentation skills
• Negotiations Skills – negotiates in a fair manner and achieves sustainable results
• Financial overview
• Proactive approach
• Ability to work in team
• Willingness to change, flexibility
• Customer, value, result and performance orientation

Contact:
E-mail: astell@astell.sk