Place of work:
Košice

Salary offered (gross):
Upon agreement

Contract type:
full-time

Start date:
ASAP

General description:

• Using Applications related to SAP operation, projects and analysis
• Resolving operation issues – providing detailed root cause analysis
• Initial setup of system monitoring and threshold adjustments, event management, incident management and troubleshooting of complex issues.
• Change management – planning and execution of complex changes
• Problem management – analysis and solution of complex issues
• Creation of Runbooks for non-standard activities
• Project, transition, transformation support and related activities with ability to lead assigned area of his/her support.
• Interaction with other teams and vendors in relation with operation issues and activities
• Communication with internal/external partners and customers.
• Automation and innovation activities
• On demand communication with customer
• Detailed service awareness of customer core business processes, customer contracts and SLA

Accountabilities:

• Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts (OLA, SLA, SA, DA) and internal KPI.
• Executes activities described in runbooks/internal documentation
• Follow escalation matrix
• Provide technical solutions for existing operational/project issues
• Implementation of Expert Competence groups recommendations
• Personal accountability for assigned customer systems/applications
• Drives on the job development of assigned Junior administrator/Trainer and coaching abilities

Complex technical tasks ( Admin 3):

• System installation & system copy (ABAP/JAVA)
• Java Split
• ABAP/JAVA patching (SUM)
• EHP upgrade (ABAP/JAVA)
• Solman Setup
• Solution manager upgrade
• Unicode migration

Engineering technical tasks:

• Implementation of release upgrades, runbooks creation
• Implementation of EHP upgrades, runbooks creation
• Implementation of migrations
• Homogeneous system copy – ABAP and Java
• Heterogeneous system copy – ABAP
• RCA within problem management
• Workload and performance analyzes – ABAP, Java and DB
• Unicode conversion

Management scope

• Basis awareness about cost/value analysis.
• Planning and coordination of tasks within service chain
• Coordination of up to 3 junior administrators

Requirements:

Education

• High school

Experience

• 5 year of SAP operation

Languages

• English – active knowledge

Others

• Analytical thinking
• Unix, Windows, Database administration overview and knowledge.
• Perfect level of communication skills and presentation skills
• SAP Technology overview and knowledge
• Experience with standard application implementation activities
• Customer orientation

Contact:
E-mail: astell@astell.sk