Place of work:
Slovakia / Remote work

Salary offered:
From 1.800,- € – GENERAL INFORMATION!
Client is offering base salary depending on seniority level and previous experience of candidate.

Contract type:
Full time or Contract

Start date:
ASAP

General description

• Activities:
  – The ITSM Process Manager assumes responsibility in the area of ITIL core processes. He works independently, technically and conceptually.
  – Active participation in internal ITSM projects and in customer projects.
  – Advising customers on the specification of solutions and the development of technical specifications.
  – Ensuring compliance with the processes based on contractual agreements
  – Advice and assistance with the implementation in ServiceNow
  – Definition and fulfillment of quality requirements in projects
  – Control and optimization of processes

  Skills:
  – Master’s or diploma degree with adequate professional experience or comparable knowledge and skills
  – At least five years of professional experience, of which at least three years in the IT operating environment
  – Good knowledge and experience in process management techniques
  – Servicenow knowledge
  – Good customer-oriented thinking and acting
  – Professional, trustworthy and empathetic demeanor
  – High analytical and conceptual thinking skills
  – High flexibility, resilience and willingness to perform
  – Good communication skills
  – Specific process understanding
  – Good and broad technical understanding
  – sense of responsibility
  – Knowledge of service management tools
  – Economic thinking and acting
  – Safe handling of the MS Office product range
  – High cooperation, team and conflict skills
  – ITIL Foundation certification
  – Very good knowledge of German and English

Requirements

• German B2
• Experience in a similar position min. 2 years

Contact

astell@astell.sk